FAQ

Welcome to the Teedoges Help Center. To assist you as quickly as possible, we have compiled a list of the most frequently asked questions regarding orders, customization, payments, shipping, and returns on https://teedoges.com/. If you cannot find the answer to your question here, please feel free to reach out to our customer support division.

TABLE OF CONTENTS

1. Customization & Ordering

2. Payments & Billing

3. Order Cancellations & Modifications

4. Shipping & Delivery Timelines

5. Returns, Replacements, and Refunds

6. Data Privacy & Security

    1. Customization & Ordering

    Can I change the custom name or number after placing an order?

    You may request modifications to your customization details within 12 hours of placing your order. Because our print-on-demand products enter the production line shortly after this window, we cannot alter design details once physical manufacturing has officially begun.

    What should I do if I select the wrong size?

    Because all items are custom-made specifically for you, we are unable to accept returns, exchanges, or provide refunds for products ordered in an incorrect size selected by the customer. Please consult our sizing charts carefully on the product pages before checking out.

    2. Payments & Billing

    What payment methods do you accept?

    We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover) as well as secure digital wallets like PayPal, Apple Pay, and Google Pay. We do not accept Cash on Delivery (COD), checks, or direct bank wire transfers.

    What currency are your prices listed in?

    All prices on our storefront are denominated and processed in United States Dollars (USD). If you purchase using an international card, your bank will automatically convert the final charge to your local currency based on their internal exchange rates.

    3. Order Cancellations & Modifications

    How can I cancel my order?

    You can request an order cancellation within a strict 12-hour grace period after purchase by emailing [email protected]. Once an order is processed, packaged, or handed over to a shipping carrier, it cannot be canceled under any circumstances.

    4. Shipping & Delivery Timelines

    How much does Standard US Shipping cost and how long does it take?

    Standard US Shipping costs $7.00. The order handling and processing time takes 2–4 business days, and the transit window takes 3–8 business days. This results in a total estimated delivery time of 5 to 12 business days from your initial order date.

    Do you offer Free Shipping?

    Yes! We offer Free US Shipping on all orders over $80. Orders qualifying for free shipping follow our standard timeline: 2–4 business days for processing and 3–8 business days for transit, resulting in a total estimated delivery time of 5 to 12 business days.

    My tracking number says “Delivered” but I haven’t received my package. What should I do?

    If tracking indicates delivery but your package is nowhere to be found, we highly recommend checking with other members of your household, asking neighbors, or contacting your local shipping carrier directly. If the package remains lost after checking, please email our support team for further investigation.

    5. Returns, Replacements, and Refunds

    What is the Teedoges return window?

    To qualify for a review, you must contact our support team at [email protected] within 30 days of delivery and provide clear photographic evidence of any product defects or transit damage.

    Can I return an item if I simply change my mind?

    No. Because most of our products are personalized and made-to-order, we do not accept returns or issue refunds due to buyer’s remorse, changes of mind, or accidental detail submissions.

    How long does it take to receive a refund?

    Once your refund request is formally approved by our team, it typically takes 5 to 10 business days for the funds to reflect in your account, depending entirely on the processing speeds of your bank or credit card issuer.

    6. Data Privacy & Security

    Is my payment information secure on your website?

    Absolutely. We implement modern SSL encryption keys to protect your data during transmission. Furthermore, your payment details are handled directly by PCI-compliant third-party gateways (Stripe, PayPal). Teedoges never collects or stores your raw credit card numbers.

    7. Still Need Help? Contact Us

    If your questions are not answered above, please contact our customer support team:

    • Business Name: Joel Marlin
    • Website: https://teedoges.com/
    • Address: 101 Eucalyptus St #9104 Lake Jackson, TX 77566
    • Phone: +19792973505
    • Email Contact: [email protected]
    • Support Hours: 9:00 AM – 6:00 PM (Monday – Friday)