Refund and Returns Policy

Welcome to Teedoges. Customer satisfaction is our top priority, and we strive to provide high-quality personalized products along with exceptional customer service. This policy outlines the specific conditions and processes under which returns, replacements, exchanges, and refunds may be requested.

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TABLE OF CONTENTS

1. Business Information

2. Return Eligibility

3. Non-Returnable Items

4. Damaged, Defective, or Incorrect Orders

5. Return Request Process

6. Refund Processing

7. Refund Processing Time

8. Exchanges

9. Order Cancellations

10. Lost Packages

11. Contact Us

1. Business Information

2. Return Eligibility

Because most products sold by Teedoges are custom-made and personalized specifically for each individual customer, returns are accepted only under strictly limited circumstances.

You may be eligible for a replacement or a refund if:

  • The product arrives damaged during transit.
  • The product contains a manufacturing defect.
  • You receive the wrong item or incorrect design.
  • The final product differs significantly from the approved order details.

Note: To qualify, customers must contact us within 30 days of delivery and provide sufficient visual evidence of the issue.

3. Non-Returnable Items

We regret that we cannot accept returns, exchanges, or refund requests for:

  • Personalized products that were accurately produced according to the customization details you provided.
  • Products ordered in an incorrect size selected by the customer.
  • Items containing typos, spelling mistakes, incorrect names, or wrong dates submitted by the customer.
  • Minor color variations caused by monitor display settings or standard printing processes.
  • Products showing signs of misuse, improper care, accidental damage, or normal wear and tear.
  • Clearance, promotional, or final-sale items (unless they arrive damaged or defective).

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please reach out to us immediately. To help us evaluate your claim quickly, please provide:

  1. Your Order Number.
  2. Clear photographs of the actual product received.
  3. Close-up photos highlighting the defect, damage, or issue.
  4. Photos of the packaging and shipping label (whenever available).
  5. A brief explanation of the problem.

Our support team will carefully review the submitted evidence to determine whether a replacement, store credit, or refund is appropriate.

5. Return Request Process

Please strictly follow these three steps to submit a request:

  • Step 1: Email our support team at [email protected]. Include your order number and a detailed description of the issue.
  • Step 2: Provide all requested photographs and supporting documentation as evidence.
  • Step 3: Our team will review your request and provide specific instructions regarding eligibility, replacement options, or refund approval.

WARNING: Please DO NOT return any items without receiving prior written authorization from our support team. Unauthorized returns will be rejected.

6. Refund Processing

  • All refund requests are evaluated on a case-by-case basis according to the specific circumstances of each order.
  • Once a refund is approved, the amount will be credited back to the original payment method used during checkout.
  • If a replacement product is offered and accepted by the customer, a monetary refund will no longer be issued.

7. Refund Processing Time

After your refund is officially approved, please allow 5 to 10 business days for the funds to reflect in your account.

This processing window varies depending on the policies of:

  • Your bank
  • Your credit card issuer
  • The transaction payment gateway

If you have not received your refund after 10 business days, we highly recommend contacting your financial institution or payment provider first before reaching back out to Teedoges.

8. Exchanges

Because Teedoges products are personalized and made-to-order, we do not offer exchanges based on customer preference (such as changing your mind, or wanting a different color or size). We will only initiate a replacement exchange if the original product arrived damaged, defective, or incorrect due to our error.

9. Order Cancellations

  • Customers may request to cancel an order within 12 hours of placing it.
  • Because custom items enter production shortly after an order is secured, cancellation requests submitted after 12 hours—or after production has begun—cannot be approved.
  • To request a cancellation, please contact [email protected] immediately. We cannot guarantee cancellation once fulfillment or shipping processes have started.

10. Lost Packages

If the tracking information indicates that your package has been “Delivered” but you have not yet received it, we recommend:

  • Checking with other members of your household.
  • Checking with your neighbors or local property management.
  • Contacting the shipping carrier directly to speak with the delivery courier.

If the package still cannot be located, contact our support team. Lost package claims may require an internal investigation with the carrier before a final replacement or refund decision can be determined.

11. Contact Us

If you have any questions or require assistance regarding our Returns and Refund Policy, please contact us:

Teedoges

We sincerely appreciate your trust in Teedoges. We are fully committed to providing a fair, transparent, and customer-focused resolution process for every customer!